HomeMy WebLinkAboutResolution No. 2016-050 CITY OF THE COLONY, TEXAS
RESOLUTION NO. 2016- 050
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF
THE COLONY, TEXAS, AUTHORIZING THE CITY MANAGER
TO EXECUTE A CONTRACT FOR THE OUTSOURCING OF
BURGLAR ALARM PERMITTING, FINE AND FEE
COLLECTION; AND FALSE ALARM EDUCATION BY AND
BETWEEN THE CITY OF THE COLONY AND PM AM
CORPORATION; PROVIDING AN EFFECTIVE DATE
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE
CITY OF THE COLONY, TEXAS:
Section 1. That the City Council of the City of The Colony, Texas, approves
a contract by and between the City of The Colony and PM AM Corporation for the
installation, conversion, operation and service of a False Alarm Management Program,
including the collection services in accordance with the Municipality's Alarm
Ordinance.
Section 2. The Services Agreement for Alarm Management, which is attached
hereto and incorporated herein as Exhibit "A", having been reviewed by the City Council
of the City of The Colony, Texas, and found to be acceptable and in the best interest of the
City and its citizens,be,and the same is hereby, in all things approved.
Section 3. That this resolution shall take effect immediately from and after
its passage.
PASSED AND APPROVED by the City Council of t'.- City of The Co ny,
Texas, this 6t'day of September, 2016.
CD
Kir ikulec, May•r Pro-Tem
City of The Colo•y, Texas
A it ST:
1 Ct `'y
Tina Stewart, TRMC, City Secretary G:" s
•
SEAL •
APPROVED AS TO FORM: _ c
N.
-4141.*464 TEXAS
Jeff Moore, •'ty Attorney
Services Agreement for
Alarm Management
THE COLONY,TEXAS
SERVICES AGREEMENT FOR ALARM MANAGEMENT
This agreement ("Agreement") is made by and between PM AM
Corporation, a Texas Corporation whose address is 5430 LBJ Freeway, Suite 370 Dallas,
TX 75240, hereinafter referred to as "Contractor" and The Colony, Texas, a home rule
municipal corporation, hereinafter referred to as "Municipality" to be effective upon
approval and subsequent execution by the The Colony, Texas City Manager or designee.
Recitals
WHEREAS, the Municipality desires to engage the services of Contractor to
provide installation, conversion, operation and service of a False Alarm Management
Program including the collection services in accordance with the Municipality's Alarm
Ordinances; and
NOW THEREFORE, in exchange for the mutual covenants set forth herein and
other valuable consideration, the sufficiency and receipt of which are hereby
acknowledged, the parties agree as follows:
Scope of Services
The parties agree that Contractor shall perform such services in accordance with the
terms and conditions of the Municipality's alarm ordinance and Contractor's Scope of
Service in response thereto, (hereinafter "Contractor's Scope"), a copy of which is
attached hereto and incorporated herein for all purposes as Exhibit "A". The parties'
agreement consists of the following Mems referred to as the"Agreement Documents."
(a)Agreement by and between the Municipality and PM AM Corporation
(b) Contractor's Scope - Exhibit A
(c) Pricing and Receipt of Collections - Exhibit B
In the event there exists a conflict in interpretation, the documents shall control
in the order listed above or as further modified by agreement by the parties as a result
of software implemented and deployed by the parties.
Municipality desires to engage Contractor to render such services as set forth in
this Agreement.
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'Services Agreement for
Alarm Management
Agreement
1. Terms of Agreement
1.1 The initial term of this Agreement shall be for a period of five (5) calendar
years. The Municipality reserves the option of extending the Agreement(s) as an
automatic renewal on a bi-annual basis for additional two (2) year terms, or portions
thereof .
2. Fees and Payments
2.1 Compensation. Contractor shall receive compensation, including
authorized reimbursements, for all Services rendered under this Agreement at the rates
set forth in pricing included in this contract as Exhibit "B". The compensation is based
on a revenue sharing model.
2.2 Payment of Special Services. At any time during the term of
this Agreement, Municipality may request that Contractor perform Special Services. As
used herein, "Extra Work" means any work which is determined by the Municipality
to be necessary for this contract , but which the parties did not reasonably anticipate
would be necessary at the time of execution of this Agreement. Contractor shall
undertake such services after receiving the written authorization from the Municipality,
and shall submit the itemized invoices with net 15 days payment terms to:
The Colony,Texas
Finance Department
6800 Main Street
The Colony, TX 75056
2.3 Bank Account. PM AM will open and establish a bank account for
the purposes of receiving and depositing and processing all payments for collection
received in accordance with this agreement. Permit holders and all others owing any
sums related to false alarm fees shall be deposited into this account. This account will
be used only for the Municipality by PM AM. The Municipality will have the ability to view
the account with online access at any time. By the 10h day of each month, checks to
the Municipality and PM AM shall be issued from this account. All funds received
from the previous month's deposits will be dispersed as set forth in Exhibit"B".
3. RESPONSIBIUTIES OF CONTRACTOR
3.1 Indemnity and Release. Contractor agrees to and shall release
the Municipality, is agents, employees, officers, and legal representatives (collectively
the "Municipality") from all liability for injury, death, damage, or loss to persons or
property sustained in connection with or incidental to performance under this agreement.
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Services Agreement for
Alarm Management
4. MUNICIPALITY'S RESPONSIBILITY
Municipality shall cooperate with and assist Contractor by, among other things,
making available, as reasonably requested by Contractor, management decisions,
personnel, information, approvals, IT assistance and acceptance that are needed by the
Contractor to carry out its obligation under this agreement.
5. INSURANCE REQUIREMENTS
A. Contractor shall, at its own expense, purchase, maintain and keep in force during
the term of this contract such insurance as set forth below. The insurance requirements
shall remain in effect throughout the term of this contract. Contractor, at
Contractor's sole cost, shall purchase and maintain, during the term of this
Agreement, insurance coverage providing not less than the following:
B. Comprehensive or Commercial General Liability: $500,000 combined single
limit per occurrence for bodily injury, personal injury, or death and property damage.
The coverage's under this policy shall include those found in the Comprehensive
General Liability Broad Form endorsement. This policy shall have no standard
coverages removed by exclusions.
C Workers' Compensation and Employers' Liability: Statutory. Employers Liability
policy limits of $100,000 for each accident, $500,000 policy limit- Disease.
D. All insurance policies, other than Professional Liability, provided under this contract
shall be written on an "occurrence" basis.
E. The Municipality shall be named as additional insured on the General Liability and
Automobile Liability insurance policies. These insurance policies shall contain the
appropriate additional insured endorsement signed by a person authorized by that
insurer to bind coverage on is behalf.
F. Each insurance policy shall be endorsed to state that coverage shall not be
canceled, reduced in coverage or in limits except after thirty (30) days' prior written
notice has been provided to the Municipality, or in the event of cancellation
because of nonpayment of premium, that the insurer shall give written notice to the
Municipality not later than ten (10) days following cancellation,
G. Insurance is to be placed with insurers with a Best rating of no less than
A:VII. Insurers must be duly authorized to transact business in the State of
Texas.
H. Workers' Compensation and Employers' Liability Coverage: The insurer shall
agree to waive all rights of subrogation against the Municipality, its officials,
employees, and volunteers for losses arising from the activities under this
contract.
I. Certificates of Insurance shall be submitted on the Acord form only.
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Services Agreement for
Alarm Management
Certificates and endorsements effecting coverages required by this clause
shall be forwarded to:
Purchasing Manager
6800 Main Street
The Colony,TX 75056
Upon written request of the Municipality, Contractor shall provide to Municipality certified
copies of all required insurance policies.
6. TERMINATION OF AGREEMENT
6.1 Grounds for Termination.
6.1.1 Municipality shall inform in writing to Contractor, if Contractor fails
to perform ks duties under this agreement with a 90 days window to correct the
problem. Contractor shall remedy the problem within 90 days from the receipt of
such notices. Should Contractor fail to remedy the problem with 90 days,
Municipal ty may terminate this agreement.
6.1.2 The Municipality may terminate this agreement any time after the
first 12 months by giving 90 days written notice to Contractor. Municipality shall pay
all that is payable under this agreement to Contractor until the day Contractor stops
providing services under this agreement.
6.1.3 Contractor's Fee Schedule and pricing for any and all Services to
be provided by Contractor to Municipality under this Agreement have been set,
established, and agreed to based upon the current provisions of applicable
Municipality ordinances relating to alarms. Should said ordinances change at any
time during the term of this Agreement to reduce the applicable fee, fines and
charges, as same may be extended, then Contractor reserves the express right to
enter into good faith negotiations with Municipality to modify the Fee Schedule and
pricing accordingly. 1, within thirty (30) days of notice from Contractor to
Municipality of its desire to so renegotiate, the parties are unable to reach an
agreement mutually acceptable to both parties, then Contractor reserves the right to
terminate this Agreement. Said termination shall not be deemed to be a default by
Contractor under this Agreement, Contractor shall be paid all fees and costs due
and owing Contractor as of the date of said termination.
6.1.4 Effect of Termination. If this Agreement is terminated as provided
herein, Municipality may require Contractor to provide all finished or unfinished
Documents and Data and other information of any kind prepared by Contractor in
connection with the performance of Services under this Agreement. Contractor shall
be required to provide such document and other information within fifteen (15) days
of the request.
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Services Agreement for
Alarm Management
6.1.5 All data relating to alarm permits shall be owned by the
Municipality. Upon termination of this agreement, Contractor shall deliver to the
Municipality all data in MS-SQL format.
6.1.6 Contractor retains all right and title to the Application software,
including but not limited to, all publication rights, all development rights, all
reproductions rights, and all rights that may follow from the commercial
development of the software. The Municipality does not acquire any ownership
rights to the application software. The Software is protected in favor of PM AM, as
well as any future registered trademarks, are trademarks of PM AM.
6.1.7 The proprietary software is considered loaned to the Municipality
during the duration of this agreement as laid out in this contract and the
Municipally will not have any access to PM AM's proprietary software after
the termination of the contract.
7. Confidentiality of Municipality Information
7.1 At all times, the Contractor shall recognize the Municipality's sole and
exclusive ownership of all documents and information provided by the Municipality or
generated by Contractor, based on information provided by the Municipality relating to
the basic and special services, and the sole and exclusive right and jurisdiction of the
Municipality to control the use of this information.
7.2 The Contractor agrees that neither it, or is employees, or agents shall
disclose confidential information,to any person or to anyone except as necessary to
perform the basic and special services under this Proposal, including other
subsidiaries within Contractor without the expressed written permission of the
Municipality or unless required to do so by law.
7.3 The Contractor shall further agree that in the event that any documents
containing confidential information should be improperly used or be removed in any
way from the possession or control of the Contractor or by anyone except the
Municipality or authorized representatives, the Contractor shall immediately notify the
Municipality orally and in writing , and shall join with the Municipality at their request in
taking such reasonable steps as the Municipality may deem advisable to enjoin the
misuse and regain possession of such confidential information, or steps otherwise
necessary for the protection of the Municipality's rights and the confidentiality of the
information.
7.4 The Contractor agrees to return any and all data furnished and
information derived hereunder promptly upon a request by the Municipality and is
authorized designee.
S. GEPERAL. PRCMSICNS
8.1 Entire Agreement. This Agreement and its attachments constitute the
sole and only agreement between the parties and supersede any prior
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Services Agreement for
Alarm Management
understandings written or oral agreements between the parties with respect to this
subject matter.
8.2 Assignment. PM AM may not assign this Agreement without the prior
written consent of Municipality. In the event of an assignment by PM AM to which the
Municipality has consented , the assignee shall agree in writing with the Municipality to
personally assume, perform, and be bound by all the covenants , and obligations
contained in this Agreement.
8.3 Successors and Assigns. Subject to the provisions regarding
assignment, this Agreement shall be binding on and inure to the benefit of the parties
to it and their respective heirs, executors, administrators, legal representatives ,
successors and assigns.
8.4 Governing Law. This Agreement shall be governed by the laws of
the State of Texas; and venue for any action concerning this Agreement shall be in
the county applicable to the Municipality.
8.5 Amendments. This Agreement may be amended by the mutual written
agreement of the parties.
8.6 Other Entity Participation. As permitted under State law, other
governmental entities may wish to also participate under the same terms and
conditions contained in this contract (piggyback). If such participation is agreed upon,
all purchase orders will be issued directly from and shipped directly to the entity
requiring supplies/services . The Municipality shall not be held responsible for any
orders placed, deliveries made, or payment for supplies/services ordered by
these entities. Each entity reserves the right to determine their participation in this
contract.
8.7 Severability. In the event any one or more of the provisions contained
in this Agreement shall for any reason be held to be invalid, illegal, or unenforceable
in any respect, such invalidity, illegality or unenforceability shall not affect any
other provisions, and the Agreement shall be construed as such invalid, illegal, or
unenforceable provision had never been contained in it.
8.8 Notice. Any notice required or permitted to be delivered hereunder
may be sent by first class mail or overnight courier to the address specified below,
or to such other party or address as either party may designate in writing, and
shall be deemed received three (3) days after delivery set forth herein:
Municipality: City of The Colony
6800 Main Street
The Colony, TX 75056
Contractor: PM AM Corporation
5430 LBJ Freeway, Suite 370
Dallas, TX 75240
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Services Agreement for
Alarm Management
8.9 Counterparts. This Agreement may be signed in counterparts, each
of which shall constitute an original.
IN WITNESS WHEREOF,the parties hereto have executed this Agreement as of
the C116 day ofe p JhO[ in the year 2016.
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Sig ature
Municipality PM AM Corporation
i By:
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L lrowell, City Manager Pankaj Kumar, CEO
Attes . Attest:
By: ldV` SkJOJTF By: N th1MJT211
Name: \i n01 S`ct jOl f+- Name: -P II rl i 1VD
Title: CA 1 'eGre{A r\.1 Title: (VOUTIVP 1 CW4-
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Page 7
Services Agreement for
Alarm Management
Exhibit A -Scope of Work and Contract Requirements
Scope of Work:
It will be the Contractor's responsibility to provide, install, and operate the False Alarm
Reduction Program based on a "False Alarm Management Solution" system hereafter
referred to as a FAMS system and all other necessary equipment and services on a
"software as a service" basis. The Contractor shall develop FAMS system interface to
upload data from the Municipality Police Department's (PD) Record Management
System (RMS) and Geographical Interface System (GIS) Systems as an integral part of
maintaining compliance with the alarm ordinance. The Contractor shall accurately
convert all pertinent data downloaded from the Municipality's current primary alarm and
accounts/receivable databases to populate the,FAMS system. Effective interfaces shall
ensure that all parties share and benefit from the most current and accurate information
and do not cause any disruption to the Municipality and PD's operations.
Contractor shall provide appropriate supplies and services including but not limited to;
1. Single point of contact and daily citizen assistance
2. Maintain databases:
a.Alarm registrations
b. Registration Holder
c. Registration Holders with outstanding charges
d. Non-Registration Holders with outstanding charges
e.Address verification database.
f. Provide real-time and tape transfer between FAMS and PD RMS
system.
3. The Contractor will perform the collection of payments in accordance with the
rates established by the alarm ordinance,
4. Contractor shall perform all the billing in accordance with the Municipality's alarm
ordinance, as may be amended from time to time by the Municipality.
5. The system installed by the Contractor shall generate the following reports including
but not limited to:
a.New alarm registrations issued and fees collected
b.Annual registration renewals billed and fees collected
c. Registrations inactivated and reason for inactivation
d. Registrations reactivated and reason for reactivation
e.Number of false burglar alarms
f. Number of false burglar alarms billed and fees collected
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Services Agreement for
Alarm Management
g.Number of false robbery alarms
h. Number of false robbery alarms billed and fees collected
i. Number of reinstatement fees billed and fees collected
j. . False burglary and/or robbery alarms for registration owners
k. False burglary and/or robbery alarms for non-registration owners
I. Suspension Report for registration holders as per ordinance if applicable
6. The system shall be able to maintain the following critical dates:
a. Original registration issue date
b. Annual registration renewal date
c. Registration suspension date if applicable
d. Registration reinstatement date if applicable
e. Start date for new twelve-month period upon reinstatement of
registrations suspended for excessive alarms t applicable.
f. Date of each false alarm.
7. The system shall have ability to identify:
a. Registration holder
b. Non-registration holder
8. The system shall have ability to capture the following information;
a. Registration number
b. Registration issue date
c. Registration expiration date
d. Registration type (commercial / residential)
e. Name of business or residential applicant I holder
f. Site;
1) Street address and zip code of property
2) Type of property (residential/commercial)
3) Telephone numbers
4) Contact persons (minimum of 2) and phone number(s)
5) Type of alarm system installed (burglary, panic, robbery)
g.Billing:
1) Name
2) Full mailing address(includes zip code)
3) Contact person and phone number(s)
h Registration Holder Responsible for Alarm;
1) Name
2) Complete mailing address
3) Phone numbers
i. Name and telephone number of alarm monitoring company
j Name and telephone number of company that installed the alarm system
k. Special Medical Concerns
I. Pet Information
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Services Agreement for
Alarm Management
9. The system shall have ability to perform address validation against PD
RMS database.
10. The system shall have the ability to maintain an alarm company master
file, which includes:
a.Assigned code number
b. Name, address, and telephone number of business
c. Manager's name, and telephone number
11. The system shall have the ability to automatically generate a
registration number.
12. The system shall have the ability to maintain reasons for denial of
issuance of registration as per the ordinance.
13.Ability to generate renewal notices and second renewal notices automatically
within specified periods.
14.Ability to generate suspension notices based upon Municipality Ordinance.
15. Ability to generate notice to alarm users without permits.
16. Ability to generate notice to permit holders with one false robbery or other manually
activated alarm within a 12-month period.
17. Ability to maintain historical information on registration issuance,
renewal, suspension, and reinstatement on each property.
18. Ability to maintain current registrations status information.
19. Abilty to maintain incident count (true/false alarms) information on each registration.
20. Ability to perform search on permit holder and business name.
21. Ability to print registrations
22. Ability to interface with PD RMS system as follows:
a. Transfer on line and/or via tape a skeleton version of entire registration
database from FAMS system to RMS including the following:
1) Registration number (or non-registration identifier)
2) Name
3) Location
4) Registration status
5) Expiration date
6) Last incident date and time
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Services Agreement for
Alarm Management
7)Alarm type
8) False alarm incident count
b. Transfer on line and/or via tape incident records from RMS to FAMS including:
1) Incident number
2) Priority
3) Call code
4) Disposition
5) Date
6) Time:
(a) received
(b) dispatched
(c) arrived
(d) cleared
7) Remarks
8) Site name and address
9) Repartee name, address, phone number
10) Dispatcher- employee number and terminal
11) Phone clerk - employee number and terminal I
12)Cleared code and disposition (true /false)
13)Officer number
14) Unit(s) assigned
23. Ability to make adjustments/corrections on fees at the request of the Municipality.
24. Ability to make adjustments/corrections on fees relating to accounting errors.
25. Ability to generate incidents manually for account.
26. Ability to issue notice to registration holders with excessive false alarms.
27.Ability to issue notice to non-registration holders with false alarms.
28. Ability to accept/establish temporary account numbers for non-registration holders
who have incurred false alarm charges.
29. Ability to transfer a temporary account number charges to a permanent account
(registration) number.
30. Ability to maintain a table of fees in accordance with the Municipality Alarm
Ordinance.
31. Ability to generate renewal notices and second notices for active registrations.
32. Ability to determine false alarm charges based on the Municipality Alarm
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Services Agreement for
Alarm Management _
Ordinance.
33. Collection requirements and provisions. PM AM will design, implement, and
maintain a system to serve as the billing and collections agent and accounts
receivable (AIR) manager for the Municipality false alarm program. The Contractor will
provide all hardware, software, materials, supplies, space, and staff resources as
required The system will meet the following collection specifications:
a. Bill format will provide stub or appropriate remittance form to
accompany payment
b. Bill format, registration forms, envelopes, related correspondence
will identify to the customer a Contractor staffed and maintained office to
answer questions about bills and related false alarm system information
c. Bill content and other correspondence will provide instructions
directing the customer to call a Contractor maintained and staffed phone
number to answer questions about billing, bill status, and other false
alarm system matters. Questions concerning the validity of any
response or action taken by an employee(s) of PD regarding a
specified alarm call will be directed to a representative of the police
department
d. All bill, correspondence, and related matters will be approved by
the Municipality.
e. Bills will be due in time lines specified in the Ordinance and or
rules and regulations as appropriate.
f. Record of bill will be retained by Contractor to apply to Account
Receivable system (AIR) to be maintained by Contractor.
g. Contractor will develop an A/R file, which the Municipal'y will have access to
review at any time.
h. System will provide the ability for the Municipality to print a bill for customers
wanting to make payment at the walk in cashier location(s) of the Municipality
and to provide on-line information to the Contractor regarding such payments so
that Contractor can maintain AIR file.
i. Contractor will provide the ability for customer to pay on-line, mail and walk-in
cashier.
j. . Payments made by mail will be directed to a PO Box address in Irving,Texas
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Alarm Management
maintained and managed by the Contractor.
k. Contractor system will track bad check occurrences and occurrences where
customer stop payments have been ordered.
I. Contractor will provide system for billing the customer for the appropriate bad
check fee charges and charges for stop payment situations.
m. When applicable, the billing and NR system will be integrated with the
appeals hearing functions to be developed by the Contractor in order to provide
for integration of abatements , appeals hearing results and other appeals process
adjustment to the NR system.
n. Within thirty (30) days of termination, or at the end of the contract period, the
Municipality will in writing request to the Contractor; and the Contractor will then
turn over to the Municipality; all records, files, database and related project
information and materials.
34. Ability to generate billing for alarm charges which includes the following
information:
a. Summary information:
1) Previous ! past due amounts
2) New charges
3) Payments
4) Adjustments
5) New balance due.
b. Detail information
1) Type of incident
2) Date
3) Time received
4) Reason/description
5) Charge if applicable
35. Ability to show all incidents and their associated charges during the
current billing period.
36. Ability to provide itemized balance forward capabilities on billings.
37. Ability to generate the following reports:
a Exception listing of registrations/non-registrations , which has
exceeded established limitations.
b. Listing of registrations by
1) Alarm company
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2) Registration number
3) Site address
4) Business/Owner name
5) Police Sector
c. Listing of registration counts in all categories
d. Listing of outstanding charges
e. Monthly Alarm company roster
f. An incident fermi liar report generated during daily incident
update process from RMS
g. Daily activity reports including
1) New registrations
2) Renewal notices
3) Second notices
4) Account billings
5) Incidents processed
Processing
The Contractor shall provide the services covered under this agreement and Scope from
is offices in Dallas, Texas (at the present time) and make available hardware and
software and services necessary to establish and provide the False Alarm Reduction
program service. The computer system shall produce various notices including
violations (finable and non-finable), and maintain appropriate data required.
Contractor personnel shall perform all work under this agreement and supply
appropriate supplies and services, including but not limited to:
1. Hardware/software to maintain all data in reference to this agreement.
2. Provide personnel to perform all pertinent duties under this agreement.
Contractor's Obligation
In addition to the above, the contractor shall:
1. Maintain the proposed equipment, hardware, and software, documentation , and
support services for the equipment installed, including the timely incorporation of all
engineering changes.
2. Ensure that all components of the system, which might be capable of corruption by
virus,are virus-free and that industry proven protection mechanisms are provided.
3. Supply the Municipality with an interface document describing the type, size,
location,and medium of transfer from the Municipality RMS.
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4. Defer to the Municipally regarding the waiver of any false alarm fee incurred where
there is question about the validity of any response or action taken by an employee(s) of
the Municipality regarding a specified alarm call.
5. Send letter of violation of Municipal ordinance to alarm users without permits.
6. In addition, the Contractor shall keep records as listed below:
a.Total violations per location by hour of day, day of week, week of month, month
of year, or year
b. Total payments received by day of week, week of month, month of year, or
year
c.Total number and dollar amount of delinquent offenders
d.List of delinquent offenders
e.Statistical report of billing and collection by fee type
f. Statistical report of billing and collections by service number
g. Statistical report of violation activity by service number and
disposition
h. Statistical report of revenue collected or billed by type (fine, late fee).
i. List of outstanding fees owed (not delinquent)
j. Total collections by payment date and incident or registration number.
k. Number and list pursuing appeals process through Alarm Review
Board/Appeals process at PD
I. Disposition of all court action
m. Number and list for non-finable violations by exception code
7. When possible, reports shall be produced based on the entry of variable parameters.
Threshold fields shall allow a specific date range or other criteria. All report searches,
when possible shall allow for multiple parameters.
8. Contact Tracking: The software shall allow personnel to record information
obtained as the result of telephone calls or other communication, regarding a
violation, registration status or informational change made to registration . This
information shall be attached to the violation and/or registration data as a contact
history file. This attached file shall record relevant data and include:
1) Date and time of contact
2) Contact's (caller) name
3) Brief comments
Training
1. The Contractor shall provide training for Municipality and Police Department
employees. Training shall be conducted in several sessions on an as needed basis.
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System Coordination
1. The Contractor shall coordinate with the Municipality's Department of Finance,
Information Services, and the Police Department to develop a system that will allow walk-
in payments under the contract.
2. The Contractor shall provide during the life of the contract on-going computer
hardware,software support, and maintenance to ensure uninterrupted operation.
4. The Contractor under this solicitation shall establish and provide public education,
awareness, and information regarding the Municipality False Alarm Reduction Program.
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Exhibit "B"
. .u. i-- . W-Iten.
IM
This is a revenue sharing contract. The contractor shall retain 39% (39 percent) of all
collections and remit the 61% (61 percent) balance to the Municipality for the total of
the actual revenues generated and collected for the Municipality during the life of this
contract including all adjustments for:
a. Alarm registration and renewal fees;
b. False alarms violation fee above a mandated limit;
c. Reinstatement fees;
d. Late fee for false alarms, initial registration and renewal fees;
Other charges imposed by the Municipality in relation to False Alarm Reduction
Program except for criminal penalties.
The contractor shall provide and pay for all facilities, products, labor, materials,
maintenance, tools, delivery, transportation, and other facilities and services necessary
to implement the FAMS system and perform the work required under this contract. The
Municipality will not accept any charges from the Contractor toward the provisions or
operation of this service except the revenue sharing portion proposed by the Contractor.
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